Frequently Asked Questions

The Tracy Anderson Clean Standards are designed to align with regulatory standards worldwide and mean that Clean at Tracy Anderson Fragrance products are made without:

• Phthalates
• Formaldehydes or formaldehyde-releasers
• Oxybenzone and octinoxate
• Hydroquinone
• Triclosan
• Coal tar
• Methylisothiazolinone

Yes! We do not test on animals.

Yes! They are 100% vegan.

No, our candles are made with a natural blend of coconut and soy wax completely free of paraffin. 

We use 100% cotton fiber wicks which provides an even, steady burn in each of our candles. Cotton wicks are easy to light and relight but trim your wick to ¼” above the wax before each light.

Trim your wick before each light to ¼” above the wax. This is to ensure a clean, even burn.

Orders are expected to ship late July. Once your order has shipped, delivery within the contiguous United States typically takes 3-6 days. For Alaska and Hawaii, please allow 5-8 days. Be aware that shipping times may be extended during launch periods due to high demand. If you have any questions or concerns regarding your order, please contact us at support@tracyandersonfragrance.com.

You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.

For orders $125+, we are pleased to offer free shipping. For orders under $125, there is a flat shipping fee of $8.

We currently ship only within the United States, including Hawaii and Alaska.

Unfortunately, we do not offer international shipping at this time. However, we are working on setting up international shipping in the near future.

Please email us immediately at support@tracyandersonfragrance.com. Please note: we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.

Please email us immediately at support@tracyandersonfragrance.com. Please note: we cannot guarantee order modifications, address changes, or cancellations once an order has been placed.

Unfortunately, we cannot change your billing address after the order has been processed. Rest assured, your order will still arrive at your door.

Your credit card will be charged as soon as the order has been processed. That is to say, expect a charge within 3 to 5 business days.

We apologize for any inconvenience, but we are currently unable to process returns.

However, we will replace any products received in a defective or broken condition. If your product meets this criteria, please email us at support@tracyandersonfragrance.com with your order number and a photo of the damaged product. We will promptly work to resolve the issue for you.

Feel free to reach out to us at support@tracyandersonfragrance.com at any time — we’re here for questions, product recommendations, and feedback.